Cab Milan 028585 > Messages to users.
Messages to users
Reservations:
The "reservation" request is configured as a deferred cab request mode, the search for an available cab is carried out about 10 minutes before the time entered by the user.
The user will then be required to pay the taxi driver, at the end of the ride, for the taxi driver's arrival and/or waiting time. The user acknowledges that the arrival of a cab at a given address and its punctuality at a given time in the "deferred call" mode, cannot be guaranteed because, as with any other cab request, they depend on the availability of free cab cars at that particular time and in that area.
POS payment:
The user has the right to pay for the ride by credit/debit card via POS, with no surcharge over cash payment.
Use of the meter:
Except in cases of predetermined fare rides, the taxi driver must activate the meter, following the official fares prescribed by local regulations.
Race refusal:
A taxi driver may not refuse a ride without justifiable reason.
Complaints:
The user has the right to complain about any inefficiencies, with the opportunity to do so through the various channels made available for this purpose by the Cooperative.
Cooperative's commitments to users:
The Cooperative, in deference to the cooperation it has shown with the relevant Authorities in this matter, as well as as as a further demonstration of its ongoing commitment to ensuring maximum consumer satisfaction, has undertaken to take the following measures for the benefit of its users:
- Introduction of additional communication channels for complaints via whatsapp and via InTaxi app, as well as by sign to be placed on board the cab (the latter after discussion with the relevant authorities).
- Enriching and expanding the visibility of the contact references and complaints section on the Cooperative's website.
- Strengthening internal procedures and task forces dedicated to user complaints.
- Dissemination of outreach initiatives for compliance with state, local and covenant regulations, targeting both its taxi drivers and users to inform consumers about their rights and how to use cab service.
Through the implementation of these measures, the Cooperative believes that the service it provides can be more efficient and transparent, increasing customer satisfaction and trust in the Cooperative itself, which therefore translates into a concrete benefit for the consumer, offering easier and more immediate tools to assert their rights and helping to improve the quality of the service, and ultimately also for the Cooperative itself and its target market."
