MILAN CAB 028585
F.A.Q. - your cab ride without surprises
How do I book a cab ?
By directly contacting our call center at 02.8585.
Alternatively, you can make use of SMS and Whatsapp, the Gold number, and especially our IN TAXI App, which, in addition to supporting you in the booking process, will provide you with a lot of information regarding the ride and the ability to personalize your travel experience to the fullest; for more information see the CALL SYSTEMS
What is the waiting time for booking ?
Thanks to our widespread presence throughout the Milan area, we are able to meet our customers' requests in really quick time; moreover, by booking with the IN TAXI App, there are no waiting times.
When booking in advance, the taxi driver will leave about 10 minutes earlier than the scheduled time to avoid delays due to unforeseen circumstances or traffic.
How do I book a cab with special features ?
By booking through the IN TAXI App you will be able to personalize your experience 100%, choosing the type of cab, the number of seats inside the cab, the space for any luggage and much more: put us to the test, we will certainly know how to satisfy all your requests !
I have an animal with me, can I still book the ride ?
Although our cabs are "Pet-Friendly," but don't forget to communicate the presence of your furry friend; also, by booking through the IN TAXI App, you can specify the size of your 4-legged friend whether it is small, large, or in a cage!
How can I pay for the cab ride ?
All our cabs are equipped with the latest payment tools, accepting all major credit cards including the Satispay payment system.
In case you need an invoice you have to request it directly from the taxi driver making the ride, as each taxi driver is a freelancer.
It is important to remember that cabs are charged per route and not per person, so if you are traveling in small groups, of 3,4,5 people for example, or otherwise up to the capacity of the cab, the cost will still be the same if you are all headed to the same destination.
Are there additional charges for booking in advance ?
NO: there is no extra charge for the booking service, in case of booking in advance you only pay for the initial shot of the ride and the meter with which the taxi driver arrives, considering that the booking is sent about 10 minutes earlier to the taxi driver, who will then arrive a few minutes early to avoid making the customer wait.
Only the minutes taken by the cab to reach the pick-up point will then be charged.
Is it safe to take a cab at this moment in history ?
We have always been attentive to the safety of our passengers by paying special attention to the most fragile and sensible people.
Since the beginning of the Covid-19 period, we have equipped our cabs with plexiglass panels and all medical supplies to make the ride safe; in addition, all our cabs are periodically sanitized at our headquarters, with machinery and sanitizers set up and absolutely up to standard.
Can I send you a complaint or suggestion ?
We are always happy to receive feedback and suggestions from our users, always a source of improvement for us and our services.
In substance, you can report to us any of your problems with our service, an operator's behavior, or a taxi driver.
Is it possible to book a cab in advance at the switchboard or through the InTaxi app ?
To book a ride in advance you can call 028585 and let the operator know your need, or through the IN TAXI App, you can book by stating the exact date, time and meeting point.
Are there any times to take or book a cab in Milan ?
Our cabs have no service hours, operate 24 hours a day and circulate throughout the city of Milan and its province.
The individual taxi driver, on the other hand, follows the shifts established in agreement with the Milan municipality.
I just arrived at the station or airport, can I book a cab ?
Unfortunately, in Milan it is forbidden (by Regional Regulations) to book cabs at airports, such as Malpensa and Linate, and at stations where, however, it is always possible to find at the appropriate stations, the cars of our fleet recognizable by the red initials applied to the center of the doors.
Important to note that cabs REGULAR are always and only white, with a cab license number displayed and with the guarantee of a taximeter WELL VISIBLE as a guarantee and for the protection of all customers, in addition, the Milan municipality has set predetermined cab fares to and from airports and major points of interest in the city (such as the Rho Fairgrounds).
Can I make a convention with 028585 ?
ABSOLUTELY YES !!!
We can design a customized plan based on your needs or those of your company, via electronic subscription system GLOBIX.
For conventions, subscriptions and partnerships, a Sales Manager is always available for suggestions and meetings on the matter.
I lost a personal effect in the cab
It may happen that we lose our cell phone, a purse or other personal effect in a cab; haste may lead us to forget to take all our things as we get out of the vehicle.
To overcome this problem, it is possible to track the cab we took, thanks to our tracking systems.
It is possible to fill out the contact form, entering all the information you remember about the ride, and our technicians will make the necessary checks in order to track down the taxi driver and recover what was lost.
What is web cab ?
Web cab or web cab refers to the service of booking and calling cabs through a web portal, accessible through a PC, tablet or smartphone.
It is a service aimed mainly at companies, hotels, restaurants, but also at individuals who often use cabs, and who have the ability to access the Internet for booking.
This mode is faster and prioritized than the telephone call to the switchboard, so it is very convenient if you are short on time.It is very easy to activate, in fact, you only need to fill out the form, andafter a short time you will receive your login credentials via email.
When you log in you will have already set up the default features, such as payment by credit card, you will be able to select others, and you will not need to communicate the data each time, in fact, it will only take one click and the center will receive all the data needed to proceed with the reservation or call in real time.
How long in advance should you request the cab ?
When a direct, real-time request is made for a cab, regardless of the means by which it was made, our central office immediately searches for the nearest cab, and within seconds you will be given back the cab's arrival time, which varies, depending on the distance the cab is at when the ride is accepted.
In the case of reservations, however, the search for the nearest cab is done a few minutes before the scheduled time, so that we can be as accurate as possible in the search and on time, so as not to cause delays to the user.
When is the cab meter operated ?
The taximeter, the instrument used to set the cab fare, must be operated by the taxi driver at the time he accepts the ride.
This moment, if the cab is taken "on the fly" or at the cab stand, coincides with the moment the customer gets on board; on the contrary, if the cab is requested by advance reservation or if by "at home" request, the taximeter is triggered at the moment the cab driver accepts the ride through his on-board apparatus and at the moment the customer is told the cab's arrival code, so the customer will find upon arrival a taximeter that takes into account the departure fare and the minutes it takes the taxi driver to get to him.
Is it possible to request an invoice for the cab ride ?
The ride and its payment is an agreement between the principal, i.e., the user who requests the ride, and the lender, i.e., the taxi driver who makes the ride; that said, it is useful to remember that only the lender can issue an invoice for the work performed, so one must remember to always request during or at the end of the ride the invoice from the taxi driver.
Our radio cab cannot intervene if the request is made after the fact, precisely because we cannot interfere between the two actors in the performance.
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